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Human Services Client Success Stories

Posted on: April 12, 2023

Lucy Masters the Art of the Interview

WDD employee

An interview with a potential employer is one of the most important aspects of a job search. For many people, it can also be one of the most daunting. While it’s common for people to be nervous about being interviewed for a job, being well-prepared can help combat the butterflies. 

Lucy was ready to take the next step in her career, but when Lucy was ready to start applying for positions, she felt unprepared when it came to meeting employers and answering their questions. She turned to the Maricopa County ARIZONA@WORK program for help.

First, Lucy attended the “Virtual Employment Academy,” a free workshop offered by Maricopa County ARIZONA@WORK that includes a module dedicated to enhancing interviewing skills. The two-hour training is conducted online and teaches participants how to better prepare for interviews such as anticipating the common types of questions that recruiters ask. Participants are introduced to commonly asked interview questions, behavioral questions and questions that use the STAR methodology, an interview technique that requires the candidate to use a particular Situation, Task, Action, and Result from their own personal experience to answer a question.

Once Lucy had learned the basics of interviewing, she received one-on-one assistance to help her craft answers to the commonly asked interview questions. Lucy was shown how to reflect on her experience that matched the skills called for in the job description and how to address the needs of the employer. She also participated in a mock interview so she could practice answering the questions. 

The more Lucy prepared and practiced, the more comfortable she became with the thought of interviewing. Lucy’s answers became more focused and her body language reflected her newfound sense of confidence.

Lucy learned that interviewing is not just an opportunity for the employer to learn about her skills and experience, it’s provided an opportunity for her to learn more about the workplace and its culture.

Lucy said learning how to prepare for interviews has made all the difference in her search for employment. “I’m so grateful. I recently had my very first virtual group panel interview for a position in a new field,” said Lucy. “It went a lot smoother than it would have if I hadn't had the preparation. I made it through the interview with confidence and felt I put my best self forward.”

Maricopa County provides no-cost assistance to eligible job seekers. To learn more about these services, visit

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